Support
If something doesn't work the way you expect, or a feature you need is missing, write to me — I answer personally.
BudgetScroll support
Frequently asked questions
I paid with a credit card but the balance didn't change. Is that a bug?
No, that's the correct behaviour: a credit card doesn't take the money at the moment of purchase. A month's purchases are pooled into a statement and charged in one go the following month. The guide explains it in full under Credit cards.
What is a credit card's "available" amount?
It's the remaining credit limit: your spending limit minus what you've already spent in the current calendar month. It isn't a balance, and it's explained under Credit cards.
How do I record topping up a prepaid card?
As a transfer: a prepaid card is an account of its own, because it holds money. See How money moves and Transfers.
Why do the timeline and the summary show different figures?
They answer two different questions: the timeline follows cash, the summary works on an accrual basis. It isn't a miscalculation, and it's explained under The summary.
How do I change just one month of a recurring entry?
Edit that occurrence: the app asks whether to apply the change to that one only or from there onwards. See Recurring entries.
How do I change the app's language?
Under Settings → Language. You can pick one of the ten available languages, or "System language", which follows your iPhone's settings.
How do I back up my data?
Under Settings → Data you can export everything to a JSON file, choosing the date range. The file is human-readable and stays yours: keep it wherever you like and import it back later.
My data isn't showing up on my other device.
Syncing goes through iCloud: check that both devices are signed in to the same iCloud account and that iCloud Drive is on. The first sync isn't instant — it can take a few minutes and needs an internet connection. If the problem persists, get in touch.
How do I turn on the Face ID lock?
In Settings, by enabling the app lock. On launch you'll be asked for Face ID, Touch ID or your device passcode. If biometrics aren't available, iOS falls back to the passcode.
I erased everything by mistake. Can it be recovered?
Erasing is permanent and propagates to iCloud and your other devices, so the app can't undo it. The only safety net is an export made beforehand — which is why it's worth exporting from time to time.
Reporting a problem or suggesting an idea
Every report gets read. If you've found a case where the numbers don't add up, describe it with the concrete figures (amounts, dates, payment instrument): it's the fastest way to work out what's going on.